Privacy Policy

Privacy Policy

Effective Date: June 9, 2025

CoachOnDemand.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform.

1. Information We Collect

A. Personal Information You Provide

  • Name
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by third-party payment providers)
  • Information provided during intake or onboarding (e.g., goals, preferences)

B. Automatically Collected Data

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited and interactions on the site

2. How We Use Your Information

We use the information we collect to:

  • Match you with appropriate coaches
  • Process payments and manage appointments
  • Provide customer support
  • Improve platform functionality and user experience
  • Send important service-related communications

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information with:

  • Coaches you are matched with (limited to information relevant to the coaching relationship)
  • Third-party service providers (e.g., payment processors, telehealth software)
  • Legal authorities if required by law or to protect our rights, safety, or users

4. HIPAA-Compliant Sessions

All coaching sessions are conducted over VSee, a HIPAA-compliant telehealth platform. While we take appropriate security measures, no system is completely secure. By using the platform, you acknowledge and accept this risk.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content. Cookies help us remember your preferences, track visits, and customize content. You can disable cookies through your browser settings, but some parts of our site may not function properly if you do so.

6. Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us (see below).

7. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent for certain uses of your data
  • Request a copy of the data we hold about you

To exercise these rights, email us at support@coachondemand.com.

8. Children’s Privacy

This platform is intended for users 18 and older. We do not knowingly collect data from children under 18. If you believe we have done so, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it regularly. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

CoachOnDemand.com
Email: support@coachondemand.com

By using CoachOnDemand.com, you agree to the terms outlined in this Privacy Policy.