Privacy Policy

Privacy Policy

Effective Date: August 8, 2025

1. Information We Collect

A. Personal Information You Provide:

  • Name, Email address, Phone number (if provided)
  • Payment information (processed securely by third-party payment providers)
  • Onboarding/intake data (e.g., goals, preferences)

B. Automatically Collected Data:

  • IP address, Browser type, Device type, Operating system
  • Visited pages and site interactions

2. How We Use Your Information

We use the information to:

  • Match you with coaches
  • Process payments and manage sessions
  • Provide customer support
  • Improve the platform and user experience
  • Send service-related communications

We do not sell or rent your personal information.

3. Sharing Your Information

  • With your coach (limited to relevant info)
  • With third-party services (e.g., payment processors)
  • As required by law or to protect rights and safety

4. HIPAA-Compliant Sessions

All coaching sessions will be conducted through CoachOnDemand’s secure, HIPAA-compliant telehealth platform. While secure, no technology is infallible. By using CoachOnDemand, you acknowledge and accept this risk.

5. Cookies & Tracking Technologies

We use cookies to enhance your experience, remember preferences, customize content, and analyze usage. You may disable cookies in your browser settings, though some site features may not work properly.

6. Data Retention

We retain personal data only as long as needed to provide services and comply with the law. You can request deletion by emailing us (see below).

7. Your Rights & Choices

  • Access, update, or delete your information
  • Withdraw consent for specific uses
  • Request the data we hold

To exercise your rights, email: support@coachondemand.com

8. Children’s Privacy

This platform is intended for users 18 and older. We do not knowingly collect data from children under 18. If you believe otherwise, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically. Please check back. Continued use after revisions means you accept the updated terms.

10. Contact Us

If you have questions or concerns, reach out to:

CoachOnDemand.com

By using CoachOnDemand.com, you agree to the terms outlined in this Privacy Policy.